Code of Ethics
The members of the Cemeteries & Crematoria Association of Victoria shall:
- Provide appropriate professional service to meet the needs of the community for burial, cremation, and memorials to facilitate remembrance.
- Acknowledge and respect the importance of the diverse religious, ethnic and cultural background of the community, and where possible to cater for special needs.
- Provide for the needs of the community and apply fees that reflect value for money.
- Ensure the public is adequately informed about all product and service choices.
- Provide a healthy and safe environment for all persons within the cemetery grounds.
- Do all things necessary to enhance the image of the cemeteries/crematoria profession.
- Respect the rights of the living and deceased to privacy where requested.
- Foster an environment of mutual co-operation, support and assistance with all industry service providers.
- Encourage the continued development and exchange of knowledge, skill and expertise by members of the Association.
- Provide adequate access to all graves/memorials in cemeteries and memorial gardens.
- Operate in accordance with relevant legislation and adopt Guidelines and Codes of Practice of the Association as minimum standards.